Refund policy

Last updated: December 8, 2025

Overview

At Eeny Meeny, we strive to provide a fair and transparent platform for both chefs (clients) and participants (talent). This refund policy outlines the circumstances under which refunds may be issued.

Our pay-per-second pricing model means you only pay for the exact time used, giving you natural control over costs by ending sessions at any time.

Refund Eligibility

Full Refund Eligible

  • Platform technical issues: If our platform experiences technical problems that prevent you from using the service (e.g., server crashes, connection failures on our end)
  • Payment errors: If you were charged incorrectly due to a system error (e.g., double charges, wrong amount)
  • Unauthorized charges: If your account was accessed without authorization

Partial Refund (Case-by-Case)

  • Service quality issues: If the participant clearly misrepresented their skills or abilities (requires session recording review)
  • Significant interruptions: If the session was disrupted by issues partially within our control
  • Billing disputes: If there's a legitimate discrepancy between time worked and amount charged

Note: These are reviewed individually and may result in partial refunds, credits, or other resolutions.

No Refund

  • Subjective quality: General dissatisfaction with work quality when the participant made a good-faith effort
  • Changed requirements: If you changed your mind about what you needed after the session started
  • Completed sessions: Sessions where service was delivered as described and you had the ability to end early but chose to continue
  • Your internet issues: Connection problems on your end that prevented you from using the service
  • Participant kicked: If you kicked a participant who was working appropriately (you already only paid for time used)
  • After 7 days: Refund requests made more than 7 days after the session ended

Time Limits

  • Refund requests: Must be submitted within 24 hours of session end for fastest processing
  • Extended window: Requests within 7 days will be considered but may require additional documentation
  • After 7 days: Refund requests will generally not be accepted unless there are exceptional circumstances

How to Request a Refund

If you believe you qualify for a refund based on the criteria above:

  1. Email us: Send a refund request to support@eenymeeny.live
  2. Include details:
    • Your account email
    • Room name and date
    • Amount charged
    • Reason for refund request
    • Any supporting evidence (screenshots, descriptions)
  3. We'll review: Our team will review your request within 48 hours
  4. Decision: We'll email you with our decision and any next steps

Refund Methods

Original payment method: Refunds are typically processed back to your original payment method (credit card)

Account credits: In some cases, we may offer account credits instead of a cash refund, which can be used for future sessions

Processing time: Refunds typically appear in your account within 5-10 business days, depending on your bank

Important: Participant Payouts

If the participant has already been paid for their work, refund decisions become more complex. In these cases:

  • We may need to review session recordings
  • Partial refunds may be offered instead of full refunds
  • Credits may be offered as an alternative
  • Processing may take longer (3-5 business days)

How to Avoid Needing Refunds

  • Use the kick feature: Remove participants who aren't a good fit immediately (you only pay for seconds used)
  • End sessions early: If things aren't working out, end the session - you only pay for time used
  • Monitor the cost: Watch the live cost tracker during sessions
  • Use invite-only rooms: For sensitive projects, use invite-only mode to pre-screen participants
  • Check profiles: Review participant profiles and past work before your session

Chargebacks

Please contact us before filing a chargeback with your bank.

Chargebacks can result in:

  • Additional fees ($15-$25) that you may be responsible for
  • Suspension or termination of your account
  • Inability to use our platform in the future

We're committed to resolving disputes fairly and quickly. Contact us first at support@eenymeeny.live and we'll work with you to find a solution.

Questions?

If you have questions about this refund policy or need clarification, please contact us at support@eenymeeny.live

Policy Changes

We may update this refund policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.